How We Operate

How We Treat Our Employees

Why this matters to you: Companies that treat people badly produce bad products and bad service. If you want to know how we'll treat you, look at how we treat each other.

Fair Compensation

We pay fairly and transparently. Compensation is based on role, level, and performance — not on who negotiates hardest. We don't play games with salary.

No-Layoff Philosophy

We don't treat employees as disposable headcount. If business conditions ever require workforce changes:

90-day notice period with full pay and benefits
One full year of severance pay
Career coaching, job search support, and references
Priority consideration for rehire

Layoffs exist to realign business operations when genuinely necessary — not to pad executive compensation or please investors.

Real Work-Life Balance

Flexible Time Off (take what you need)
Year-end shutdown (last two weeks of December off)
Mandatory sabbatical after 5 years (four weeks, paid)
On-call employees compensated fairly (2x holiday pay, 3x if called in on holiday)

Inclusion Without Exception

Every person at our company is protected regardless of race, color, national origin, gender, gender identity, sexual orientation, age, disability, religion, or veteran status. This isn't about compliance — it's about who we are.

How We Handle Your Data

Security Is Foundational, Not Bolted On

We build with security from the ground up because we understand what's at stake. Your client data. Your patient records. Your donor information. Your business operations.

Our Security Commitments

End-to-end encryption for data in transit and at rest
Role-based access control — employees only access what they need
Regular security audits and penetration testing
Continuous vulnerability monitoring
DISA STIG-hardened servers
Working toward SOC 2 certification
HIPAA-ready architecture for healthcare data
Building toward FedRAMP, Secret, and Top Secret certifications

What Happens If Something Goes Wrong

We tell you. Immediately. Not when we're legally required to, but as soon as we know.
We explain what happened and what we're doing about it.
We don't hide behind lawyers and PR statements.

Your Data Is Yours

Full export capabilities — you can leave whenever you want
We don't sell your data
We don't use your data to train AI models without explicit consent
When you delete data, it's actually deleted

How We Price Our Products

No Tricks. No Games.

What We Do

Publish pricing openly
Price based on value delivered, not maximum extraction
Keep pricing predictable — no surprise overages
Offer significant discounts for nonprofits and social service organizations
Grandfather existing customers when prices change

What We Don't Do

Hide pricing behind "contact sales" walls
Charge different customers wildly different amounts for the same thing
Disable features you're already using to force upgrades
Add hidden fees
Raise prices arbitrarily on existing customers

For Custom Development

Detailed scopes and estimates upfront
Proactive communication if scope changes
No padded estimates that become windfall profit
If a project comes in under budget, you pay less — not the inflated original estimate

How We Make Decisions

We're Building for the Long Term

We're not optimizing for a quick exit or investor returns. We're building a sustainable company that will serve customers for decades.

We invest in doing things right, even when cutting corners would be faster
We don't chase trends that don't serve our customers
We maintain products and support them, rather than abandoning them for the next shiny thing
We grow thoughtfully, not recklessly

We're Honest About What We Can and Can't Do

If our existing tools aren't the right fit for you, we'll tell you
If a custom project is outside our expertise, we'll refer you elsewhere
If something isn't working, we'll admit it and fix it
We don't overpromise and underdeliver